NICE Partners, subsidiary of Deutsche Telekom, expands in Europe
NICE NICE relies on an expanding partner base, a strong product portfolio and an innovative product pipeline. The company recently signed a partnership with Deutsche Telekom Global Business, under which the latter markets NICE’s CXone solutions in Europe. It should be noted that Deutsche Telekom Global Business is a subsidiary of Deutsche Telekom.
Collaboration bodes well for users as it offers conversational AI and chatbots that facilitate more natural and personalized assistance. Additionally, the offering includes workforce and quality management solutions that help improve agent efficiency and drive positive agent and customer experiences.
Deutsche Telekom Global Business is also integrating the CXone Contact Center as a Service (CCaaS) platform and its applications into the communication projects it will launch.
CXone has become an important solution for NICE. The company recently launched CXone in Singapore. The availability of the solution now provides businesses in Asia-Pacific with tools to eliminate friction and deliver personalized digital customer experiences.
NICE’s partnership with Alphabet Google T ECB BCE is also remarkable in this regard.
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Under the terms of the NICE-Google partnership, NICE’s CXone has been integrated with Google Cloud’s contact center artificial intelligence applications to make self-service bots and virtual assistants in contact with agents more efficient.
NICE recently expanded its partnership with Google, adding CXone to Google’s Chrome Enterprise Recommended program.
In September 2021, BCE, Canada’s largest communications company, entered into an agreement with NICE to expand access to its CXone for contact center as a service in Canada.
Undoubtedly, NICE’s range of different solutions such as CXone, Inform Elite, Actimize, Robotic Process Automation and Investigate have been instrumental in building a user base. The increasing availability of NICE products on different platforms helps the company to win customers frequently and increase revenue.
In March, NICE announced that its next-generation NTR-X solution is available for compliance record capture for communications via Zoom ZM, including Zoom Meetings and Zoom Phone.
NICE has collaborated with Zoom to create and use new APIs for recording financial market compliance.
Customer expansion is driving NICE’s revenue growth. In the fourth quarter of 2021, revenue grew 18.6% year-over-year to $515.5 million, beating Zacks’ consensus estimate of 3.6%. Earnings of $1.73 per share beat the consensus mark of 1.8% and improved 7.5% year over year.
For 2022, NICE forecasts revenue of between $2.140 billion and $2.160 billion, a 12% mid-term growth from the figure reported the previous year. Earnings are now expected between $7.07 and $7.27 per share, representing a 10% mid-term growth from the figure reported the previous year.
Zacks’ consensus estimate for 2022 earnings, set at $7.18 per share, has remained unchanged for the past 30 days. The revenue consensus mark was $2.15 billion, indicating growth of 11.8% over the figure recorded the previous year.
Revenue for the first quarter of 2022 is expected between $505 million and $515 million. Earnings are expected in the range of $1.65 to $1.75 per share.
The Zacks consensus estimate for first-quarter 2022 earnings is set at $1.70 per share, unchanged for the past 30 days. The revenue consensus mark was $510.6 million, indicating growth of 11.8% over the figure recorded the previous year.
NICE shares have fallen 28.4% year-to-date, outperforming Zacks’ internet software industry’s 33.6% drop, but lagging the 17.6% drop in the Zacks IT and technology sector.
NICE currently has a Zacks rank #4 (sell).
You can see the full list of today’s Zacks #1 Rank (Strong Buy) stocks here.
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