CWT | European Business Travel News
Patrick Andersen, President and CEO
Nick Vornakis, Chief Client Officer
Derek Sharp, Director of Traveler Experience
John Pelant, Chief Technology Officer
Bill Courtney, Chief Financial Officer
Main sectors of activity
Energy, resources and marine, financial services, life sciences, technology, media and telecommunications, professional services and international organizations, military and governments
RoomIt Hotel Platform Offering Expanded Hotel Rates, Intelligent Search & Reservation Tools, Analytics & Reporting, and Hotel Search Consulting Services, CWT Meetings & Events Specialist Division, CWT Solutions Group Consulting Division
type of company
Brussels, Frankfurt, Rome, Milan, Turin, Genoa, Bari, Lisbon, Zurich, Madrid, Dublin, Athens, Stockholm, Copenhagen, Helsinki, Warsaw, Prague, Budapest, Kyiv, Tallinn, Riga, Vilnius, Minneapolis, Amsterdam, Paris, London and Singapore
Membership of the association and the network
Full-time equivalent staff
11 years old
Online booking tools
Amadeus cytric, GetThere, Serko, SAP Concur, Traveldoo, myCWT (proprietary), Deem (in North America), Zillios (in India), Argo STO (in Brazil)
Expense management tools
Chrome River, SAP Concur, Cytric Spending Amadeus, Serko Zeno
myCWT travel management platform accessible through six channels – phone, email, OBT, web, mobile and messaging (Microsoft Teams and Facebook Workplace), global traveler profile management system, suite of proprietary business intelligence tools and data reporting – AnalytIQs, AnswerIQ, Return To Travel Dashboards, suite of safety and security solutions (proprietary and through partners such as International SOS and WorldAware), Program Messenger (proprietary) personalized communication service, CWT Travel Essentials (Sherpa) a tool providing information on applicable travel restrictions, procedures and requirements based on a traveler’s itinerary and profile, carbon footprint indicators at the point of booking (Thrust Carbon) , air and hotel price optimization tools, customer travel solutions, travel approval, virtual payment, VAT recovery solutions, tax and immigration compliance (Tracker Software Technologies), jet lag application (Timeshifter).
Saber, Amadeus and Travelfusion. CWT is working closely with our airlines and technology partners to pilot new NDC content capabilities through GDS.
Key innovations in 2021
Added new features and functionality to CWT Travel Essentials on applicable travel restrictions, procedures and requirements based on a traveler’s profile and itinerary. Improved myCWT platform with new features such as in-flight seat selection, search functionality to find hotels near an office, better support for travel disruptions and expansion of its support channel from messaging to more customers. Launch of the Intelligent Display recommendation engine on the RoomIt hotel platform. Equip travel advisors with a customer experience platform to give them a real-time, 360° view of a traveler’s journey across all channels. Amadeus Integrated Sales Platform Connect to European global service hubs.