Amazon confirms Alexa outage in UK and mainland Europe | Amazon-Alexa

Amazon has confirmed that its Alexa virtual assistant service suffered an outage in the UK and mainland Europe, but is now back to normal.

The Downdetector website reported a wave of Alexa outages in the UK and across Europe on Friday morning around 7am GMT, with reports spreading across the UK.

An Amazon spokesperson said: “This morning we had an issue that impacted the ability of some Alexa customers to interact with the service. The Alexa service is now working normally.

Many users have reported being unable to wake their voice-activated Amazon Echo smart devices, with some seeing a ring of red lights and a message asking them to try again later or that “something went wrong” . Others have complained on social media about not being able to use their Alexa-powered gadgets to listen to music or the radio, access alarms and reminders, or perform other daily tasks.

According to Downdetector, outage reports peaked around 8:20 a.m. and had dropped sharply by 9:30 a.m.

In December last year, several Amazon services — including its website, Prime Video, and apps that use Amazon Web Services (AWS) — were shut down for thousands of users. At the time, the e-commerce company said the outage was due to issues with the application programming interface (API), which is a set of protocols for building and integrating software. ‘application.

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Mary I. Bruner